Terms and Conditions

Effective Date: 25/06/2025

Last Updated: 02/10/2025

These Terms and Conditions (“Terms”) apply to the sale of products on our website: uk.natroceutics.com.

These Terms, as well as all Contracts, are in the English language only. The following documents are available on our Site and may also apply to your use of our Site:

• Our Terms of Use.
• Our Return Policy.
• Our Privacy Notice.
• Our Cookie Policy.

1.      About Us

The operator of this Natroceutics Online Store and your contracting partner is Natroceutics UK Ltd, a limited liability company registered in England and Wales under company number 15734456, (“Natroceutics” or “us, we, our”), a member of the Natroceutics Group. Registered Office: Unit 13, Watford Metro Centre, Dwight Road Watford, Herts, United  Kingdom.

2.      Definitions

 

“Contract”	means a contract for the purchase and sale of goods and products  from our Site
“Contact Tools”	means any online communications facility that we make  available on our Site enabling you to contact us, including, but not limited to, contact forms and live chats
“Order”	means your order for our goods/products
“Order Confirmation”	means our acceptance and confirmation of your Order
“Order Number”	means the reference number for your Order
“Site”	means our website available at www.uk.natroceutics.com
“User”	means a user of our Site

Unless the context otherwise requires, each reference in these Terms to: (a) “writing”, and any similar term, includes a reference to any communication effected by electronic or similar means; (b) a statue or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time; (c) a clause or paragraph in a reference to a section, part, or clause of these Terms.

3.      Use of our Site

3.1.                 You will be required to read and accept these Terms when ordering our products for purchase. If you do not agree to comply with and be bound by these Terms, you will not be able to order our products through our online store.

 

3.2.                    Access to our Site is free of charge. It is your responsibility to make the arrangements necessary in order to access our Site. Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue our Site (or any part of it) at any time. We do not guarantee that our Site will always be available or that access to it will be uninterrupted.

 

3.3.                    Nothing in these Terms or any material on our Site constitutes medical advice, and each user must consult with their own medical practitioner before purchasing any of our products.

4.      Changes to these Terms   

4.1.                   We may alter these Terms, or any part, at any time. Any changes will apply to your use of our Site the first time you use it after the changes have been implemented. You are advised to check this page every time you use our Site.

 

4.2.                   If any part of the current version of these Terms conflicts with any previous version(s), the current version shall prevail unless we explicitly state otherwise.

 

5.      Our Customers

Our Site and these Terms are intended for users in the United Kingdom only. We do not warrant or represent that our Site or its contents are available in other locations or are suitable for use in your territory.  Please note that we only deliver within the United Kingdom.

6.      Content & Intellectual Property Rights

 

6.1.                 The regulation of all content of this Site, (including text, images, graphics, icons, product descriptions, videos, logos, and downloadable materials) are governed by our Terms of Use, incorporated by reference.

7.      Product Descriptions & Pricing

7.1.                   We take care to ensure all product information, descriptions, images of our products available on our Site match the actual products. Please note:

 

7.1.1.                                               We do not guarantee that product descriptions or other content are always accurate, complete, or up to date.

 

7.1.2.                                               Images of products are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions or other conditions.

 

7.1.3.                                               Images or descriptions of packaging are for illustrative purposes only, and the actual packaging may vary and may change due to the regulatory-specific requirements.

 

7.2.                   If you receive our products that are not as described, please contact us.

 

7.3.                   We reserve the right to amend information, prices, and availability without notice.

 

8.      Pricing  

8.1.                   We make all reasonable efforts to ensure that prices shown on our Site are correct. We reserve the right to change prices from time to time, without notice. All prices on our Site are in GBP (£) and VAT may be applied.

 

8.2.                   We endeavour to ensure that all prices are checked before we accept your Order. If we have shown incorrect pricing information, we will inform you in writing. If the correct price is lower than that shown, we will make your Order and simply charge the lower price. If the correct price is higher than that shown, we will give you the option to purchase the products at the correct price or to cancel your Order. We will not proceed with processing your Order in this case until you respond. If you do not respond within 10 days, we will treat your Order as cancelled and inform you of the cancellation in writing. 

 

8.3.                   Delivery charges are not included in the price of our products shown on our Site. For more information on delivery charges, please contact us. Delivery options and related charges will be presented to you as part of the order process.

9.      Placing an Order  

9.1.                   By placing an Order through our Site, you confirm that: you are legally capable of entering into binding contracts; and that you are at least 16 years old.

 

9.2.                   Before submitting your Order, you will be allowed to review and amend it. Please ensure that you have checked your Order carefully before submitting it to us.

 

9.3.                   When placing an Order, you must please ensure that all the information provided is correct, accurate and complete. We cannot accept the return of any product if that return is due to incorrect information provided by you. Please note that this does not affect your legal rights.

 

9.4.                   If you provide us with incorrect or incomplete information during the order process, kindly contact us as soon as possible. If any information is required, it will be stated on our Site. We require information where an [*] appears.

 

9.5.                   If we cannot process your Order due to incomplete or incorrect information, we will contact you to ask you to correct it or provide the missing information required for us to supply the products to you.

 

9.6.                   If you do not provide the required information within a reasonable period of our request for it, or if the information is inaccurate or incomplete, we may either end the Contract.

 

9.7.                   We will not be responsible for supplying the affected products late or for not supplying the affected products if you do not provide us with the required information.

 

10.               Order Confirmations and Contracts                                       

10.1.              No part of our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer. Our acceptance is indicated by our Order Confirmation emailed to you. Only once we have sent you an Order Confirmation will there be a legally binding Contract between us and you for the sale and purchase of our products.

 

10.2.              Order Confirmation contains the following information:

 

10.2.1.                                         Order Number;

 

10.2.2.                                         confirmation of the products ordered (including full details and summary characteristics information);

 

10.2.3.                                         itemised pricing for products ordered, including taxes, delivery, and other additional charges (if applicable);

 

10.2.4.                                         estimate delivery date and time, as applicable; or

 

10.2.5.                                         any other relevant information regarding your Order.

 

10.3.              In the unlikely event that we cannot accept your Order, we will inform you in writing and explain why. No payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded.  

 

 

11.               Payment  

11.1.              We accept payment via secure third-party processors. You must ensure that your payment details are accurate and that sufficient funds are available. You will be prompted during the ordering process for payments and related delivery charges that are to be made in advance.

 

11.2.              You will be presented with our various payment methods during the ordering process.

 

11.3.              We are not liable for delays caused by payment processing issues or unauthorised use of your payment card.

 

11.4.              If a payment to us is not made by the due date, we may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of our bank from time to time. Interest shall accrue on a daily basis from the due date until the actual date of payment, whether before or after judgment. You must pay us any interest due, together with the overdue sum.

 

11.5.              If you believe that we have charged you an incorrect amount, please contact us as soon as possible.

12.               Delivery and Ownership 

12.1.              Ownership of the products sold passes to you once we have received payment in full of all sums due.

 

12.2.              All risk and responsibility for the products passes to you once the products have been delivered to the address you have provided to us during the ordering process, or once you collect the products from us.  

 

12.3.              All products purchased through this Site will normally be delivered within 30 calendar days after the date of our Order Confirmation unless otherwise agreed or specified during the ordering process.

 

12.4.              We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, we will inform you as soon as possible and will take steps to minimise the impact of the delay.

 

12.5.              If there is a risk of a substantial delay to delivery, you may contact us to end the Contract.

 

12.6.              If you (or someone on your behalf) are not available at your address to take delivery of products ordered, we will inform you of how to arrange for re-delivery or of where to collect the products.

 

12.7.              If you are collecting our products from us, instead, collections are made available during our normal business hours of 9:00am to 17:00pm, Mondays to Fridays, excluding public holidays.

 

12.8.              If you do not arrange to have the products re-delivered or do not collect them, we will contact you to ask for further instructions. We may charge you for storage and for further delivery costs. If, despite our reasonable efforts, we cannot contact you or cannot arrange for re-delivery or collection of the products, we may end the Contract. If this happens, in the case of products, you will be issued a refund.

 

12.9.              In the unlikely event that we do not deliver the products on time (i.e. within 30 calendar days from date of our Order Confirmation or otherwise specified and agreed), you have certain legal rights. If any of the following apply, you may treat the Contract as cancelled  immediately:

 

12.9.1.                                         We have refused to deliver the products;

 

12.9.2.                                         In light of all relevant circumstances, delivery within the specified or agreed time period was essential; or

 

12.9.3.                                         You told us when ordering the products that delivery within the specified and agreed time period was essential.

 

12.10.         You may also specify a new (reasonable) delivery date if none of the specified circumstances apply, instead of cancelling the Contract.

 

12.11.         If any product is delivered to you when the Contract has been cancelled, you must return those products to Us or arrange for the collection of the products.

13.               Faulty, Damaged or Incorrect Goods and Your Rights 

 

13.1.              The summary of your rights as a consumer may be subject to certain exceptions.

 

13.2.              During the expected lifespan of a product, you have the following legal rights:

 

13.2.1.                                         Upon receipt of the products, you have 30 calendar days to reject the product and receive a full refund if the products don’t conform as stated.

 

13.2.2.                                         If you decide to reject the products, or if the 30 calendar day rejection period has expired, you may request a replacement. We will cover any associated costs and carry out the replacement within a reasonable time and without significant inconvenience to you. However, certain circumstances may require that we offer you an alternative or a full refund. If you request a replacement during the 30 calendar day period, that period will be suspended while we carry out the replacement and will resume on the day that you receive the replacement products. If less than 7 calendar days remain out of the original rejection period, the time remaining will be extended to 7 calendar days.

 

13.2.3.                                         If the replacement products still do not conform (or we cannot replace or repair or have failed to act within a reasonable time or without significant inconvenience to you), you may ask us to replace the products again. You do not have to give us multiple opportunities to do so. You also have the right to either keep the products at a reduced price or to reject the products in exchange for a refund.

 

13.2.4.                                         If you reject the final products more than 6 months after you have received the products (and ownership of those products), we may reduce any refund to reflect the use that you have had out of the products.

 

13.2.5.                                         Within a period of 6 years after you have received the products (and ownership thereof), if the products do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after 6 months have passed since you received the products, you must prove that the defect or non-conformity existed at the time of delivery.

 

13.3.              You will not be eligible to claim under this clause if:

 

13.3.1.                                         We inform you of the problem(s) with the products before you purchase them or you had the opportunity to examine the products before purchase, and the problem(s) should have been obvious to you;

 

13.3.2.                                         You have caused the problem(s) yourself, for example, through misuse or intentional or careless damage;

 

13.3.3.                                         You have purchased the products for an unsuitable purpose that is neither obvious nor made known to us and the problem(s) has/have resulted from your use of the products for that purpose;

 

13.3.4.                                         The problem(s) is/are the result of normal wear and tear; or

 

13.3.5.                                         You have changed your mind.

 

13.4.              If you exercise your legal right to reject the products, you must return them to us in accordance with our Return Policy.

14.               Cancellation and Your Rights

 

14.1.           Your right to cancel. If the products are faulty or misdescribed, you have a legal right to end the Contract, have the products replaced, or a full or partial refund.

 

14.2.           If you change your mind

 

14.2.1.                  If you decide to change your mind and end the Contract for any reason within a 14 calendar day “cooling-off period”, you may also cancel for any reason before we send the Order Confirmation.

 

14.2.2.                  If you change your mind and products are delivered to you:

 

14.2.2.1.                           in a single instalment, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) received the products;

 

14.2.2.2.                           in separate instalments on separate days, the cooling-off period ends 14 calendar days from the day on which you (or someone you nominate) receives the final instalment of the products.

 

14.3.           If we have done or will do something

 

14.3.1.                  You have the right to cancel and end the Contract if: (i) we have informed you about an upcoming change to these Terms or our products that you do not agree to; (ii) we have informed you about an error in the price or description of the products and you do not wish to proceed; (iii) there is a risk that delivery of the products will be substantially delayed due to events outside of our control.

 

14.4.           To exercise the right to cancel

 

14.4.1.                  You must inform us of your decision to cancel this contract by an unequivocal statement. You may use the attached model cancellation form, but its not obligatory. You must inform us within the cooling-off period if applicable.

 

14.4.2.                  Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and where possible, your contact details.

 

14.4.3.                  Your cancellation notice is effective from the date on which you send it. Provided that you send your cancellation notice or contact us directly before 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.

 

14.4.4.                  Take note that your right to cancel may not apply if: (i) you have unsealed the products after receiving the products. Our products are sealed for health and hygiene reasons; (ii) the products are likely to deteriorate quickly; (iii) the delivery of products which were not prefabricated and if personal choices or instructions of the customer were decisive for the production of such products; (iv) or if the products were clearly tailored to the personal needs of the customer; or (iv) the products have been inseparably mixed with other items (according to their nature) after you have received the products.

 

Model Cancellation form

To:

Natroceutics UK, Online Shop c/o United Kingdom.

Email: info@natroceutics.com

 

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/ for the provision of the following services:

-            Order Number:

-            Reason for cancellation:

-            Ordered on [*]

-            Delivered to:

-            Signature of consumer

-            Date

 

Yours faithfully,

[customer name]

 

14.5.           Effects of Cancellation

 

14.5.1.                  If you want to end the Contract for these reasons, we may withhold reimbursement until we have received the products back or you have supplied evidence of having sent the products, whichever is earlier.

 

14.5.2.                  You shall send the products or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate the notice of cancellation. View our Return Policy for more information. 

15.               Liability

15.1.                    We will not be responsible for any direct, indirect, consequential, punitive, tort, general or other loss or damage that you may suffer as a result of any purchase of our products, or use of our Site, or our third parties links to this Site, unless and limited to an event of a foreseeable loss or damage as a result of our breach of these Terms (or the Contract) or as a direct result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence, or if it is contemplated by you and us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

 

15.2.                    We only supply the products for personal, domestic and private use by consumers. We make no warranty or representation that the products are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

 

15.3.                    Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or to limit your legal rights as a consumer.

16.               Data Protection & Privacy 

Your use of this Site is subject to our Privacy Policy.  Our Site uses cookies, which you may also manage via our cookie consent banner. For more information about the cookies we use, see our Cookie Policy.

17.               Cession and Transfer 

We may transfer, assign, or cede our obligations and rights under these Terms and the Contract to a third party. If this occurs, we will inform you in writing. We will ensure that your rights under these Terms and the Contract will not be affected, and our obligations hereunder will be transferred to the third party who will remain bound by same.

18.               General Terms  

18.1.                    You may not transfer, assign or cede your obligations and rights under these Terms or under the Contract, as applicable, without our express prior written consent.

 

18.2.                    If any of the provisions of these Terms are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, then those provisions shall be deemed severable from the remainder provisions. The remainder provisions shall be valid and enforceable.

 

18.3.                    No failure or delay by us in exercising any of our rights under these Terms shall mean that we have waived that right, and no waiver by us of a breach of any provision of shall constitute a waiver of subsequent breach of the same or any other provisions.

19.               Complaints and Dispute Resolution 

19.1.                    We always welcome feedback from our customers and, whilst we always use reasonable efforts to ensure that your experience as a customer of ours is a positive one, we want to hear from you if you have any cause for complaint.

 

19.2.                    The Citizens Advice provides online consumer advice, which can be found at https://www.citizensadvice.org.uk. Natroceutics is not obligated nor is it willing to participate in dispute settlement proceedings before a consumer arbitration board.

20.               Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts. All notices required by law or these Terms may be provided via email or electronic means.

21.               Contact Us 

We would like to hear from you. You can contact us via our Contact Page or through other tools made available on our Site. Our Terms of Use apply to all communication made with us. We monitor any and all communications made via our Contact Tools.

Please quote your Order Number in all communications to us about your Order. It will help us to locate your Order and help you more quickly and easily.

Contact us at:

Email: info@natroceutics.com