Skip to main content

Privacy Policy

Effective Date: 25/06/2025

Last Updated: 02/10/2025

Natroceutics is committed to protecting your privacy. This Privacy Notice, together with our Terms of Use and other documents referred to in it, sets out the types of  Personal Information we collect, how we collect and process that information, who we share it with for the purpose for which we collect and process it, and certain rights and options that you have.  

Quick Links to Our Policies

For your convenience, here are direct links to our key policies:

  • Privacy Policy– How we collect, use, and protect your personal information.
  • Cookie Policy– Details about the cookies we use and how you can manage your preferences.
  • Terms & Conditions– The rules that apply when you purchase products from us.
  • Return Policy– Information about returns, refunds, and your rights.
  • Terms of Use– The guidelines for using our website.

Please read this Privacy Notice carefully and ensure that you understand it.

1.      Natroceutics  

The operator of this Natroceutics Online Store and your contracting partner is Natroceutics UK Ltd, a limited liability company registered in England and Wales under company number 15734456, (“Natroceutics” or “us, we, our”), a member of the Natroceutics Group. Registered Office: Unit 13, Watford Metro Centre, Dwight Road Watford, Herts, United  Kingdom.

2.      Definitions  

“Account”

means an account required to access certain features on our Site

 

“Cookie”

means a small text file placed on your computer or device by our Site when you visit certain parts of the Site and/or when you use certain features

 

“Cookie Law” 

means the relevant Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended from time to time

 

“Personal Data”

means the personal data as defined by the UK GDPR and Data Protection Act 2018, being any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier

 

“Site”

means our website available at www.uk.natroceutics.com

 

“User”

means a user of our Site

3.      Purpose and Scope 

3.1.                 For the purposes of applicable data protection law (in particular, the General Data Protection Regulations (EU) 2016/679 (“GDPR”)), your data will be controlled by a Natroceutics affiliate or subsidiary as may be necessary for use of our Site and such entity is regarded as an independent data controller of your Personal Data. This Privacy Notice applies to all such entities.

 

3.2.                 This Privacy Notice shall apply to your use of our Site only. This Privacy Notice outlines your rights under the Data Protection Laws and explains how we uphold them.

 

3.3.                 This Site may contain links to other websites, and we have no control over how your data is collected, stored, or used by other websites. We recommend that you review the privacy policies of websites linked to our Site before providing any data to them.

 

3.4.                 We reserve the right to update and change this Privacy Notice from time to time in order to reflect any changes to the way in which we process your Personal Data or changes in legal requirements. Any change to this Privacy Notice will be posted on this page, and if applicable, you will be notified by email.

4.      Your Data Protection Rights  

4.1.                    You have the following rights, which we shall endeavour to uphold:

 

4.1.1.                       Informed: the right to be informed about the collection and use of your Personal Data.

 

4.1.2.                       Access: the right to access the Personal Data we hold about you. 

 

4.1.3.                       Accuracy: the right to have your Personal Data rectified if any of your Personal Data held by us is inaccurate or incomplete.

 

4.1.4.                       Erasure: the right to be forgotten, whereby you have the right to ask us to delete or otherwise dispose of any of your Personal Data that we hold.

 

4.1.5.                       Objecting: the right to object to us using your Personal Data for a particular purpose or purposes. Including the right to restrict (or prevent) the processing of your Personal Data;

 

4.1.6.                       Consent: the right to withdraw consent, which means that if we are relying on your consent as the legal basis for using your Personal Data, you may withdraw that consent at any time.

 

4.1.7.                       Porting: the right to data portability, which means that if you have provided Personal Data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that Personal Data to re-use with another service or business in many cases.

 

4.1.8.                       Rights relating to automated decision-making and profiling. [We do not use your Personal Data in this way]

 

4.2.                    It is important that your Personal Data is kept accurate and updated. If any  Personal Data that we hold or process about you changes, please keep us informed for as long as we have that Personal Data. More information about your rights can be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

4.3.                    If you have any cause for complaint about our use of your Personal Data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, and encourage you to contact us first using the details set out in this Privacy Notice.

 

5.      Personal Data We Collect 

5.1.                   Depending on your use of our Site, we may collect and hold some or all of the Personal Data and non-personal data and by using the methods below. For more information about our use of Cookies and similar technologies, please see our Cookie Policy. We do not collect any special category of sensitive Personal Data and/or Personal Data relating to children, criminal convictions and/or offences.

 

Identity Information including name, title, date of birth, gender address, educational or professional background, job title and function and other Personal Data concerning your preferences relevant to our products and services

 

Contact information including address, email address, contact numbers and other Personal Data concerning your contact details

 

Business information including business name, job title, profession, industry other Personal Data concerning your business as relevant to our products and services

 

Payment information and Financial Data, including preferences, interests, login details, purchase history, bank account and other data necessary for processing payments and fraud prevention, like credit/debit card numbers, security code numbers, and other related billing information 

 

Technical information including Internet Protocol (“IP”) address, login data, browser type and version, operating systems and platform, device type, time zone setting, browser plug-in types and versions. To learn more please check our Cookie Policy.

 

Data from third parties including technical information, contact information, profile information

 

Profile and Usage Data, including passwords to our Site or password protected platforms or services, marketing formation preferences, communications preferences, information of how you use or Site, such as functions and features used or viewed, searched for, page response times, download errors, length of visits and page interaction information (e.g. scrolling, clicks and mouse-overs).

 

Use of analytic Cookies, for profile and usage data and technical data as defined above are collected and used.

 

6.      How We Collect Your Personal Data

 

Your Personal Data is collect in the following circumstances:

6.1.                   When you or your organisation offer to provide, or provides, services to us.

 

6.2.                   When you or your organisation browse, use, open an account, make a purchase of our products or use our services or complete a form or make an enquiry or otherwise interact on our Site or other online platforms.

 

6.3.                   When it is provided to us by a third party because you are the subject of, or your data is otherwise included in, the information provided for the use of our Site.

 

6.4.                   When you correspond with by any medium including phone, email or via our Site, in writing or verbally or when you provide other information directly to us.

7.      How We Use Personal Data

 

7.1.                   The Data Protection Legislation permits lawful use of Personal Data. We use your Personal Data for the lawful basis and how we use your Personal Data as follows:

 

7.1.1.                       Registering you on our Site, to provide and administer our services and supply our products to you.

 

7.1.2.                       Providing and managing your Account, including processing of payments, billing and collections, and facilitating the sale of our products to you.

 

7.1.3.                       Providing and managing your access to our Site, including: personalising and tailoring your experience on our Site, administering our Site, supplying our products and services to you, managing payments for our products and services, and supplying you with information by email that you have opted-in-to (you may opt-out at any time using the unsubscribe function).

 

7.1.4.                       Administering our business and pursuing our legitimate interests, including: administer and manage our interactions with you; to carry out orders; manage access to our premises and for security purposes; to protect the security of our communications and other systems and to prevent and detect security threats, frauds or other criminal or malicious activities; for insurance purposes; to exercise or defend our legal rights or to comply with court orders;  communicate with you to keep you up-to-date on the latest developments, announcements and other information about our products, services and offerings, events, initiatives and to send you details of client surveys and marketing campaigns, market analysis or other promotional actives; and to collect information about your preferences to personal and improve the quality of our communications with you.

 

7.2.                   Our use of your Personal Data for marketing purposes is subject to your permission and where permitted by law. Our marketing may include contacting you by email, telephone or data messages with information, news and offers of our products and services. We will always obtain your express opt-in consent before sharing your Personal Data with any third party for these marketing purposes, and you may opt-out of receiving marketing communications at any time.

 

7.3.                   We will only use your Personal Data as set out in this Privacy Notice or the original purpose for which it is collected, unless we reasonably believe that another purpose is compatible with that or those original purposes and need to use your Personal Data for that purpose. If we use your Personal Data in this way, and you want us to explain how the new purpose is compatible with the original, please contact us.  

 

7.4.                   If we need to use your Personal Data for a purpose that is unrelated to, or incompatible with, the original purpose, we will inform you to explain the legal basis under which we are permitted to do so.

 

8.      Retention of Personal Data

 

8.1.                 We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements and, where required for Natroceutics Group to assert or defend against legal claims, until the end of the relevant retention period or until the claims have been settled. Upon expiry of the applicable retention period, we will securely destroy your Personal Data in accordance with applicable laws and regulations.

 

8.2.                 If you want to learn more about our specific retention periods for your Personal Data established in our retention policy, you may contact us at privacy@natroceutics.com.

9.      Personal Information Stored, Secured and Transferred 

9.1.                   We store your Personal Data in the United Kingdom. This means that it will be fully protected under the Data Protection Legislation. We may also store some of your Personal Data in countries outside of the United Kingdom, known as “third countries”. We will take reasonable measures to ensure that your Personal Data is treated just as safely and securely as it would be within the United Kingdom and under the Data Protection Legislation. We do this by ensuring your Personal Data is protected under binding corporate rules for our Natroceutics Group companies to follow when processing Personal Data.

 

9.2.                   The security of your Personal Data is essential to us and some of the measures we take to protect your Personal Data, to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

 

9.3.                   We also have procedures in place to address any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.  

10.               Sharing Personal Data   

10.1.              We do not share your Personal Data with third parties for any purpose except as for the purposes which it is needed, including:

 

10.1.1.                  If we sell, transfer or merge parts of our business or assets, your Personal Data may be transferred to a third party. Any new owner of our business may continue to use your Personal Data in the same way as we specified in this Privacy Notice.

 

10.1.2.                  In certain circumstances, we may be legally required to share certain Personal Data, which may include your Personal Data, if we are involved in any legal proceeding or in compliance with our legal obligations, a court order, or the instruction of any government authority.

 

10.1.3.                  We may share your Personal Data with other companies in our Natroceutics Group, including any subsidiaries or holding company and its subsidiaries.

 

10.1.4.                  If any of your Personal Data is shared with a third party, as described above, we will take steps to ensure that your Personal Data is handled safely, securely and in accordance with your rights, our obligations and the third party’s obligations under the law.

 

11.               Updating Personal Data  

If any of the Personal Data that you have provided to us changes, for example, if you change your email address, please let us know by sending an email to privacy@natroceutics.com. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete Personal Data that you provide us.

12.               Access to Personal Data 

12.1.              You may access certain areas of our Site without providing any Personal Data at all. However, to use all features, functions and services available on our Site, you may be required to submit or allow the collection of certain data.

12.2.              If you want to know what Personal Data we retain about you, you can ask us for a copy of it, in writing to our by email where such Personal Data is held by us.

 

12.3.              We will respond to your access request within one month of receipt. In some cases, however, particularly where your request is more complex, we may need up to three months from the date of receipt for us to respond, and you may be kept fully informed of our progress.

 

13.               Use of Cookies 

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. For more information, please refer to our Cookie Policy.


You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are concerned about our data practices.